search:    enquiries@irw.co.uk
0141 840 6860
0207 873 2268

Tel: Glasgow 0141 840 6860 or London 0207 873 2268

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Infrastructure and Support Services

IT Service Desk and Remote Server Support 

IRW have a strong background in working with businesses to maximise their investment in IT without increasing their operational overhead. Typically we work with businesses that have implemented their own solutions and have their own internal support function, but are looking to leverage our experience and economies of scale in delivering an IT service without having an impact on the core functions of their business.

Our unique and flexible helpdesk programme provides a range of levels of operational support and expertise, tailored to the specific information technology and ICT needs of your organisation.

If you are looking to outsource your service desk, IRW are more than happy to discuss your requirements going forward.

We operate a fully manned helpdesk facility based in our premises. This helpdesk can be available up to 6 days per week with a maximum coverage period of Monday through Friday 07:00 - 20:00 and Saturday 10:00 - 12:00. Further arrangements can also be made to provide cover beyond these periods.

 

The range of services IRW offer includes:

 

ICT Support Services:

  • 6 - 7 days a week dedicated  
  • Operational and strategic ICT support
  • On-site and remote access to systems
  • Customised response times
  • Dedicated Account Manager

 

ICT Helpdesk and Service Desk Solutions:

  • Staff qualified to HNC, MCP and CCNA levels or equivalent
  • Dedicated helpdesk lines
  • Up to 7 days a week, 24 hour coverage, and a range of time and response packages available

 

ICT Managed Services:

  • Development, upgrade and migration (server & desktop side)
  • Management, monitoring and issue resolution
  • On-site provision of staff
  • Disaster recovery planning and implementation
  • Security

 

Disaster Recovery Services :

  • Risk analysis
  • Backup/restore solutions and testing
  • Hardware repair/replacement
  • BS7799 / ISO 27001 ISMS

 

Technology Expertise:

  • Microsoft
  • Cisco
  • IBM
  • Linux
  • Other leading hardware and services monitoring brands and vendors


Please contact us on enquiries@irw.co.uk  Tel: 0141 840 6860 (Glasgow) or 0207 873 2268 (London)