Dynamics CRM

You can go further than ever before whilst staying in touch and in control.

Flowers growing

IRW has worked with Dynamics CRM since its inception. We understand it. And most of all we know its potential as a tool for business growth.

Dynamics CRM is a leading Customer Relationship Management solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers - from first contact through to purchase and post-sales.

We have honed our expertise in  Dynamics CRM through years spent studying, developing, configuring and supporting Microsoft Dynamics systems- and implementing CRM to clients across a range of sectors.

With Dynamics- the sale is just the start. CRM is a tool that works to enhance the longevity of any business relationship.

It provides you with key data- add custom fields to your interface to capture specific information, create and manage campaigns and keep track of your performance.

Dynamics CRM from IRW is available as a stand-alone solution or as an integrated SharePoint or Business Intelligence solution.

We can work with you to design and deliver a customised package tailored to your needs.

We have delivered Dynamics CRM solutions to clients all over the UK, from Aberdeen and Glasgow to London and the south. We can help, wherever you are.

IRW Systems have extensive experience providing various business and industry sectors with custom CRM solutions. And we have recently developed a tailored CRM toolkit for the further education sector.

Dynamics CRM 2013

Dynamics CRM 2013 offers new and enhanced benefits which:

  • Increase productivity and collaboration for all users
  • Meet specific business needs
  • Enable you to reduce costs with a low total cost of ownership

New features include:

  • Dashboards
  • Document management
  • Grid filters
  • Custom activities
  • Goal management
  • Fetch based reports
  • MAPI based Outlook clients

Migration/Integration

IRW can provide migration from other CRM systems to Microsoft Dynamics CRM.

Implementation of Dynamics CRM from IRW is available as a stand-alone solution or as an integrated SharePoint or Business Intelligence solution.

We can work with you to design and deliver a customised package tailored to your needs.

We can advise you the best migration strategy and have experience in all versions of Dynamics CRM. From Microsoft CRM 1.0 through Dynamics CRM 4.0 and Dynamics CRM 2011 and 2013. 

 

Mobile CRM

We have over ten years’ experience in developing and supporting CRM and mobile applications. 

We can now provide you with a solution based on any Windows Smartphone, iPhone or Blackberry which can be used to access your CRM data. 

We can design, create and implement an overall business wide mobile and integrated back office CRM solution to meet your organisations requirements.

Toolset

We customise and configure Dynamics CRM to almost any specification. Our toolset includes:

  • Dynamics CRM 2011/2013
  • Outlook
  • Exchange
  • SharePoint
  • CRM Online
  • Excel

 

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